The Genius Executive and The Dumb Assistant: A Fable
How to Hire the Best Administrative Assistant
Once upon a time... There was a genius executive who
wanted to hire the best administrative assistant.
As a 15 year employee with XYZ
corporation, she had hired and fired 25 assistants and was
hoping to find the 26th superstar candidate.
With intolerable
mood swings and consistent double-digit departmental growth,
this executive was feared by subordinates and heralded by senior
management. After scolding her latest victim for a minor
infraction, she made a frantic call to human resources for
relief.
"Good morning, may I speak to the
miracle working recruiter? I need a new admin. This one is
terrible."
"I would like someone to fetch my
morning coffee, manage the daily issues with a smile, and
coordinate my busy schedule. Send me the best
administrative assistant for hire, because I need to fill this
position with much haste.
Don't send me all the dumb
secretaries, like you normally do. I'm a perfectionist and
will not tolerate anything less than the best."
In the past no human resources
professional could satisfy the executive's desire for
administrative perfection. With deliberate dread the recruiter
searched every village and hamlet for fair maidens and capable
gents to fill this doomed position.
Before I finish this fable, I ask
you gentle reader.
Is
the real issue the genius executive's unrealistic expectation,
or is the dumb assistant to blame?
It's obvious. It's easy to
call someone dumb, when you're avoiding the real problem.
The female executive wants to hire someone that is incapable
of supporting her needs, so she can be the heroine in the office
story. Before a new admin is hired, human resources should
confront the executive and tell her the truth about her sordid
history of bad hires.
In the past I've heard a few
managers refer to their former administrative support staff as
dumb. This trail of doomed administrative assistants is
clearly a casualty of an ineffective hiring strategy. Smart
executives should stop the name calling and pause for quiet
introspection.
3 Reasons Why The Executive
Can't Hire The Best Administrative Assistant.
1) "I don't want to pay much
money, but I deserve the best assistant."
Instead of
hiring a qualified professional who requires a higher salary,
some managers want low wages and stellar experience. They
spend $600 for salon quality, custom-blended highlights, sleep
on 1500 thread count sheets and demand first class travel and
accommodations; but want to pay $27,000 a year for an
administrative assistant with a Wharton MBA and 10 years of
experience. And they deign to complain about the lack
of quality assistants in the marketplace.
Ridiculous.
2)" I don't want any
competition. Hire an administrative assistant
who won't outshine me."
In my 15 years of experience as
a recruiter and career counselor, this silent wish is more common than you think. To
solve the recurring problem the recruiter in the story must find
the difficult boss a candidate who complements her personality,
work type and behavior. A little known fact: The best
administrative assistants usually have above average
intelligence and skills. These professionals often have to do
two jobs: the executive's and their own.
Here's a celebrity example for your
amusement.
The executive in the fable is
clearly a narcissist with Hollywood tendencies. She needs
constant handholding and comforting. This type of person
requires an assistant who can schedule a meeting and soothe her
insecurities. Imagine if Elizabeth Taylor hired Britney
Spears. Brit-Brit wouldn't last two weeks as her
administrative assistant. The two dueling star personalities
would cancel each other out. Mia Farrow would be a better
suited candidate for Queen Elizabeth's diamonds and demands.
3) The current job description
doesn't match the real needs of the position.
How
often does an applicant read a job description and see all the
general human resources verbiage. Seeking a candidate with 5
years of experience. A team players who is skilled in answering
phones, supporting senior executives...yada, yada, yada. This standard employment advertisement often hides the real
truth about the personality of the manager and the requirements
of the position.
It is the responsibility of the
executive and the recruiter to create a realistic job
description. The person seeking the position must also ask
important questions to determine if the job meets their
long-term financial, emotional and vocational goals; beyond what
is written in the cryptic job advertisement. This fable features
a woman manager, but let's not forget some male executives are
equally unbearable.
How does this story end? What can
you learn if you cannot relate to the temperamental executive in
the story?
At the end of the story, the
executive receives a major attitude adjustment from the Good
Witch Glenda and the recruiter hires the best administrative
assistant for the position. In the real world, both the
executive manager and the subordinate should work towards a
common goal: civility and respect in the workplace. Use the
lessons from above to hire the best administrative assistant and
leave the fables to Shrek, Rapunzel, and the Brothers Grimm.
Mechele Pellebon's career advice gives working women
the
know-how to turn failure into success, and the
encouragement to not spend another second in a job they
don't absolutely love. Follow
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